Refund policy

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase.

How to start a return

Email contact@alphacone.com with your order number and the reason for the return. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos, and we will send a replacement or issue a full refund at no cost to you.

Non-returnable items

Gift cards and items marked as final sale cannot be returned.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5-10 business days. Unless the item was damaged, defective or incorrect, return shipping costs are the customer's responsibility.

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible with your order number.